Inbound
Sales Promotions and other campaign-based special events:
- We book appointments at the times specified.
- We have extended hours (6:00 AM-12:00 AM ET).
- We bill by the SECOND – so if we take a call that lasts for 1 minute and 1 second – we bill for 1 minute and 1 second
- We confirm/update customer information
- We send Automatic Email Notifications based upon your business rules.
- All calls are recorded and available for review in our online reporting portal.
Let SmartContact take care of your special event bookings so that the handling of your event calls… is a non-event.
Overflow & Afterhours call handling for sales makes a lot of sense – here’s why:
- Not all callers who can’t get through will call back – this is a fact!
- We capture the leads and send over (by immediate email) the caller details including:
- Name
- Phone number (best contact number)
- The reason for their call
- Make and model they are interested in (if applicable)
- Any other pertinent information
- We have extended hours (6:00 AM-12:00 AM ET).
- We bill by the SECOND – so if we take a call that lasts for 1 minute and 1 second – we bill for 1 minute and 1 second
- All calls are recorded and available for review in our online reporting portal.
Let SmartContact answer the calls you miss, so you don’t miss revenue generating opportunities!
Outbound
SmartContact Agents understand the purpose behind each type of campaign we deploy, making their outbound calls highly effective. Here are some of the standard campaigns they perform broken into two categories – Sales Acquisition and Sales Retention:
Equity Renewal
Lease Renewal
Internet Prospect
Delivery CSI Follow-up
SmartSurvey Service Department Evaluator – a SmartContact Exclusive
Sales SSI
SmartSurvey™
We have two types Customer Satisfaction Surveys for Sales – the traditional survey type (ratings on a scale) which mirrors what the manufacturer will do and helps to condition the consumer to that upcoming survey.
We also have our exclusive SmartSurvey – an extremely powerful tool that is an Open-Ended Survey, but with Closed-Ended answers. Here’s how it works:
- Our agent asks the surveyed party one simple question: Were you 100% satisfied?
- If the answer is yes, the survey is over (of course, additional specific questions can still be added).
- If the answer is no, our agent asks the surveyed party to please tell them what happened.
- As the surveyed party talks, the agent listens and checks off a box for each “issue” that is mentioned by the customer.
Because all the potential customer answers are presented to our agent as check box choices, the results can now be databased and reported on as in the sample data.
SmartSurvey™
We have two types Customer Satisfaction Surveys for Sales – the traditional survey type (ratings on a scale) which mirrors what the manufacturer will do and helps to condition the consumer to that upcoming survey. We also have our exclusive SmartSurveyÔ – an extremely powerful tool that is an Open-Ended Survey, but with Closed-Ended answers. Here’s how it works:
- Our agent asks the surveyed party one simple question: Were you 100% satisfied?
- If the answer is yes, the survey is over (of course, additional specific questions can still be added).
- If the answer is no, our agent asks the surveyed party to please tell them what happened.
- As the surveyed party talks, the agent listens and checks off a box for each “issue” that is mentioned by the customer.
Because all the potential customer answers are presented to our agent as check box choices, the results can now be databased and reported on as in the sample data.