Our Philosophy
“Think of yourself as the Customer”
Why do we do what we do?
We all know when customer service is excellent – and when it’s not! By thinking of ourselves as customers, we perform to our own expectations, knowing that it’s got to be good enough for us, because if it is not, then it’s not going to be good enough for you or your customers.
How do we do it?
It starts with our environment. We have built a center that is conducive to happy employees and therefore, employee retention. Our agents are paid more, they have a large and pleasant workspace and they are treated with the kind of respect necessary to nurture high performance. We commit to them and make them happy and in return, they deliver on our promise. We treat them they way we want them to treat your customers – and that’s what ends up happening.